Order status

Welcome to your go-to guide for decoding what’s happening behind the scenes of every transaction.

Whether you’re building a checkout flow, reconciling records, or debugging, this page breaks down exactly what each payment status you could find in your account means.

Order status definition per order stage

AUTHENTICATION

Status Description
Authentication attempted A request to authenticate the cardholder has been made
Authentication declined The cardholder's authentication was unsuccessful
Authentication request expired The authentication attempt timed out before completion
Authentication request failed An error occurred while initiating authentication
Authentication requested Authentication process has started
Authentication successful Cardholder was successfully authenticated

AUTHORIZATION

Status Description
Authentication attempted A request to authenticate the cardholder has been made
Authorization cancel request failed System error occurred during cancel request.
Authorization cancel requested Request to cancel the prior authorization has been initiated.
Authorization cancel successful The authorization was successfully canceled.
Authorization declined The issuer declined the authorization request.
Authorization expired The authorization has expired and is no longer valid.
Authorization request expired The authorization request timed out.
Authorization request failed The system encountered an error while requesting authorization.
Authorization requested Authorization process has started.
Authorization successful The authorization was approved by the issuer.

CAPTURE

Status Description
Capture declined The capture request was denied.
Capture request failed An error occurred while requesting capture.
Capture requested The capture of authorized funds has been initiated.
Capture successful Funds were successfully captured from the customer.

PAYMENT

Status Description
Created The transaction was created but no further actions have occurred yet.
Paid The payment has been completed successfully.
Charged back The customer initiated a chargeback, reversing the transaction.

CREDIT

Status Description
Credit declined The credit (reverse payment) was denied.
Credit request failed The system failed to process the credit request.
Credit requested A request to credit (reverse) funds has been initiated.
Credit successful Funds were successfully credited back to the customer.

REFUND

Status Description
Refund declined The refund was denied.
Refund request failed An error occurred while requesting the refund.
Refund requested A refund process has been initiated.
Refund successful The refund was completed successfully.

RISK ASSESSMENT

Status Description
Risk assessment approved The transaction passed fraud checks.
Risk assessment declined The transaction was flagged as high risk and declined.
Risk assessment manual review The transaction requires manual fraud review.
Risk assessment request failed Risk assessment could not be performed due to a system error.
Risk assessment requested Fraud screening has been initiated for the transaction.

ROUTING

Status Description
Blocked by router The transaction was blocked by the internal routing or rules engine.
Route not found No available route was found for processing the transaction.