Glossary

Term	Explanation
APM	Alternative Payment Method is any payment option other than traditional credit or debit cards, such as digital wallets, bank transfers, buy-now-pay-later services and others.
Attempts	Represents the fallbacks on different Partners.
Authorization	The process of verifying that the customer has sufficient funds or credit and reserving the required amount for a transaction, without actually transferring the money yet.
Authentication	The process of verifying the identity of a customer to ensure that the transaction is initiated by an authorized party.
Callback	A notification sent to your system when a transaction’s status changes. On what status changes it is sent depends on your notification setup.
Challenge	An authentication step that requires the customer to verify their identity or transaction, such as entering a one-time password (OTP) or completing two-factor authentication, to reduce fraud.
Chargeback	A reversal of a payment initiated by the cardholder’s bank, usually due to disputes such as fraud, unauthorized transactions, or dissatisfaction with goods or services.
Fallback	An alternative or the same Partner (re)used when the primary payment attempt fails, ensuring the transaction can still be completed.
Frictionless	Refers to a transaction flow where the customer can complete a payment without additional verification steps.
HPP	Hosted Payment Page is a payment page provided by us where customers enter their payment details. The page is hosted by us, keeping sensitive data off your servers while enabling seamless transaction processing.
Merchant Contract	Represents your connection with a Partner and is established on the required credentials that differ per Partner. Each Merchant Contract has its settings: settlement currency, payment channel, payment methods. In certain use cases, there could be more than one merchant contract for the same Partner.
Partner	An external provider to which you can establish a connection (Merchant Contract).
Payment Channel	Describes where the transaction takes place: e-commerce, recurring, moto (Mail Order Telephone Order), pos (Point of Sales).
Retries	Represent the repeated attempts (with the same Partner and other Partner in total) to process a payment after an initial transaction fails.
Routing Matrix	A feature that allows you creating routing rules that will apply for the selected merchant account.
SCA	Strong Customer Authentication is a security measure requiring at least two forms of verification to authenticate electronic payments and reduce fraud.
SCA Exemption	A provision that lets eligible transactions skip Strong Customer Authentication under specific conditions. It could be requested but does not guarantee being accepted by the issuer.
Tokenization	Tokenization replaces sensitive payment data with a secure, non-sensitive token for safe card data processing.