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updatedAt: 2026-08-31T15:22:18.000Z
agentTools:
  projectIndex: https://developer.norbr.io/llms.txt
---

# Dashboards

In the payments industry, **data is the key** driver for making informed decisions, adapting quickly to changes, and implementing strategies that respond effectively to different events. To help you access, understand, and act on your data, we provide a **built-in Dashboards tool**.

With Dashboards, you can leverage a set of default charts for immediate insights or create fully customized views tailored to your business needs.

### Dashboard Capabilities

When you log into your merchant account, you’ll find a default dashboard already set up with essential charts and KPIs. From there, you have complete flexibility to:

* Personalize the default dashboard – adjust the charts and KPIs that are most relevant to you.
* Create your own dashboards – organize separate dashboards by focus areas, such as fraud, revenue, or partner performance.

### Default Dashboard

The default dashboard is available as soon as your account is created. It provides a comprehensive overview of your payments performance through a set of key charts and metrics, including:

* **Trends** – authorized orders vs. authorized turnover over a selected timeframe.
* **KPI metrics** (tiles):

  ***Authorized turnover*** and number of orders<br />***Success rate*** (%)<br />***Captured turnover*** and number of orders<br />***Average basket value*** (in your settlement currency)<br />***Refunds*** (total value and count of refund orders)<br />***Chargebacks*** (total value and count of chargeback orders)<br />***Global performance*** – performance rates per PSP.<br />***Fraud results*** – transactions broken down by fraud status.<br />***Performance analysis*** – performance by payment method.<br />***Partner distribution timeline*** – payment method distribution by partner over time.<br />***Sales channel distribution*** – recurring vs. non-recurring payment share.<br />***Refunds by reason*** – categorized view of refund causes.<br />***Chargebacks by reason*** – categorized view of chargeback causes.<br />***Country distribution*** – payment volumes per country, including payment method usage per region.<br />***Subscription analysis*** - Cohort view of subscription rebill performance. Each row represents a subscription acquisition month; columns show retention across successive rebill cycles (Initial, Rebill 1, Rebill 2, and so on). Available metrics include: Rebill rate, Rebill amount, Refund rate, Refund amount, Chargeback rate, Chargeback amount. Multiple metrics can be selected and displayed together. Color coding indicates performance levels: green for strong rebill rates, red for elevated refund or chargeback risk. The widget uses a rolling 12-period window based on dashboard granularity; dashboard-level date filters do not affect the cohort window.

  <Image src="https://files.readme.io/9229884f4b0331206788c588fb81b3dabe8c17312d61806a0f5a540e047792ce-image.png" align="center" width="1000px" caption="Dashboards: widgets example" />

### Getting Started with Your Dashboard

**Personalize an Existing Dashboard**

1. **Access Dashboards**
   * Log in to your merchant account.
   * Navigate to Brainpower → Dashboards.
   * Apply filters to refine your view by timeframe, data points, or other criteria.

     ![](https://files.readme.io/e29ee77b152bd596df22629f46d892fc52864b0460447ba11362b5e8aacb4fb5-image.png)

2. **Adjust an Existing Dashboard**

* Go to the Dashboard you want to adjust by clicking on the settings wheel,

  ![](https://files.readme.io/b9217221e5d6835567435f42b3573e6b786bb430bbc54f93f6a9f4203fec3669-image.png)

* Two sections will appear:

  **Dashboard Widgets** – already added to your dashboard, configured and named<br />**Add a chart** – widgets you can add

  ![](https://files.readme.io/3df028c7d20840dc5a6625ecd83101d1412d4bad2ea08bea1700b534c303fea0-image.png)

* To add a widget, drag and drop it into your dashboard. <br />

1. **Edit Widget Details**
   * Click on any widget to access its settings, including:

     ***Widget Type*** (eg. Radar Chart)<br />***Dimensions*** (e.g., Payin Partner)<br />***Indicators*** (metrics being displayed, eg. Trx Success Rate, Trx Authentication rate etc.)

     ![](https://files.readme.io/3e3e798eee28d3c2e683444093c009810a5d07c03bc8fd122ce993907b6c1d71-image.png)

   * Additional dimensions and indicators are available — click See All to view the full list. <br />For the **Subscription analysis** widget, the configurable setting is **Metrics**. Select one or more metrics from: Rebill rate, Rebill amount, Refund rate, Refund amount, Chargeback rate, Chargeback amount.

**Create a New Dashboard**

1. **Access Dashboards**
   * Log in to your merchant account.
   * Navigate to Brainpower → Dashboards.
2. **Add a Dashboard**
   * Click Display (top right) → Add Dashboard.

     ![](https://files.readme.io/a4ecc7f3c58e20ace3153d4a354eebeed49ddabade89aaf39f9b598d64b05b34-image.png)
   * A blank dashboard will appear. Rename it to match its purpose.
   * To edit, select your dashboard, then click the gear icon.
   * Drag and drop available charts into the dashboard.
   * Configure each chart by selecting its dimensions and indicators.
   * Optionally, set it as your default dashboard.

By customizing dashboards, you transform raw payment data into clear, actionable insights — enabling faster decisions, stronger performance monitoring, and a deeper understanding of your business.

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